Already a Sandbox Media client? Here’s how to reach our support team — whether it’s a quick question, a change request, or something urgent that can’t wait.
For everyday requests — questions, edits, updates, or anything on your account — email our support team. Your message automatically creates a ticket and we’ll get back to you during business hours.
support@sandboxmedia.ca→Include your business name and as much detail as you can — it helps us resolve things faster.
Something urgent, or outside regular office hours? Call us directly. For time-sensitive issues, a phone call is the fastest way to reach someone who can help.
(416) 613-1638→Reach us at our main number for urgent and after-hours requests.
No ticket portals to log into or phone trees to navigate. Just reach out, and a real person on our team takes it from there.
Email support@sandboxmedia.ca with your question or request. A ticket is created automatically — no forms, no logins.
You’ll get a confirmation, and our team reviews and prioritizes your request based on urgency and scope.
We get to work and keep you updated until it’s done — then confirm everything’s working the way you expect.
If you’re looking to start a project or have a general question, our team is happy to help.